Archive for the "General Issues" Category

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Connection has been broken on “Make Link Tiny” or restore password

If you have the installed version, there was a brief period where a bug existed, which has been fixed. (…)

My links have “You just clicked on a GoTryTHIS.com link” across the top.

This is the old branding bar from version 1. (…)

Graphs do not display.

In general, when one of the graphs is unable to be displayed, it is usually to do with security restrictions on your server, which prevent the graph from receiving it’s data. (…)

Script in this movie is causing Adobe Flash Player to run slowly

The Adobe script error that you are getting seems to be a problem with cookies, which only occurs with FireFox on the Mac to our knowledge. (…)

I am getting a “Don’t Response” error when adding a link.

Sorry for the bad grammar.

This does not mean that your site isn’t up. It means that there has been a breakdown in communication between the dashboard and the domain. (…)

No suitable nodes are available to serve your request.

If you are getting this error, our hosting company, Rackspace Cloud, may be doing some maintenance. (…)

A Script is Causing Flash to Run Slowly

While using GoTryTHIS with FireFox on a Mac, you may see the following error:

“A script in this movie is causing Adobe Flash Player 10 to run slowly. (…)

I cannot login to my version 1 install

To retrieve your login information for version 1, FTP into your site and view the file /gotrythis/application/application.php (or application.conf). (…)

Why can I not put dashes in the redirect link?

You cannot put dashes in the redirect link.

Dashes are a reserved character used to create campaigns after you have entered in the link. (…)

Data transfer error in dashboard

This seems to be a random problem that comes and goes. One theory is it has to do with maintenance or high load in the Rackspace cloud hosting environment. (…)